Saturday, November 17, 2007

Fire call as lead

*beep* *beep* *beep*
"Hello, this is ___ from the Red Cross. Did you page me?"
"One moment, lets see what I have for you. There is an electrical fire in A"
"I have a phone number for 911 at xxx-xxx-xxxx."
"Ok, thank you."
"Hello, this is ___ from the Red Cross, I got a message about a fire in A"
"Yes, there are N people. The address is xxx. How long before you can get there? . . . They will be at the xxxx waiting for you."

My first call as a team leader (in training). Had to call the team, a supervisor (since I'm only in training), and bring all the paperwork with me. One team member is very experienced (a lot like I am as a disaster action team member), the other was on her very first call.

Some parts of the call were easy. Like the borough was taking care of the clients before we arrived and provided a nice place for everyone to stay while we made arrangements. Some were difficult, like the fact that the child:adult ratio was rather high.

I've been doing this for a while now. There is a difference between being the proactive team member and being the leader who is actually responsible for everything. A lot more stress, and more things going through my head at one time. Some things went very well, and some things were just chaotic (and I have to learn how to organize my things better.) But all a part of my education. And it was very apprciated by client and fellow emergency workers (and fellow Red Crossers) alike. A good (if eventful) evening.
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